QE55Q95T earc problem with sonos arc

[rjstann]

Anyone else having issues.  Have seen some having similar problem with a Frame.

whenever I switch earc to auto in settings i lose all sound from the soundbar.  have tried disconnecting and unplugging from power but nothing seems to make a difference.  when earc is off i can get atmos from netfix app through DD+ and for the most part thats fine as i dont tend to play any discs or games.

but thats not the point really.  it should work.  but it seems there is a problem with earc which was one of the main reasons for buying this tv.

[pdmoorhouse]

2 months have gone by the the issue seems to now be worse , Samsung do you ever respond to your customers messages on this forum ????

[pdmoorhouse]

Samsung, can you please respond to this forum and tell all your customers what Is happening ????

@samsung  #samsung

[pdmoorhouse]

Did  samsung ever bother to respond to your comment, and acknowledge the issue between e-ARC (Sonos Arc) devices and Frame 2020 model TV's ??

[pdmoorhouse]

Unfortunately months later there have been more firmware updates and the issues are still there and the e-arc incompatibility problems with Sonos Arc sound bars and Samsung Frame TV's are now worse.

[s_rosenthaler]

Same here (Samsung The Frame 2020 and Sonos Arc), stuttering sound playback since months. No firmware either from Sonos or Samsung solves the problem. Only workaround is to unplug power from the Sonos Arc for a few seconds. When you contact either Samsung or Sonos both tell you "we are working on it, no timeframe". If you ask who is responsible for this problem, Samsung and Sonos give no clear answer. This is a total communication disaster from both companies and they leave the customers staying out in the rain.

[PBrid]

I have the same issue with brand new Q95t and Sonos Arc. I have contacted Samsung help today and they have advised me that a fix was issued in December which and my software has the fix. I am however experiencing the same as everyone else and the advise to switch off eArc does not make any difference at all. 

Come on Samsung sort this out! 

[Kesilar]

Hi,

Same problem here with same set up as you, I have to toggle the 'Dolby Atmos Compatability' in sound expert setting every time I switch the tv on even from a few minutes in standby. This is driving me and my wife a bit mad and I am very dismayed by the lack of support to get this sorted, do you have it fixed? What is the latest software upgrade code, my set is saying unto date, but I still have this problem

[s_rosenthaler]

Sonos has a beta fix available. They informed me that the problem is caused by a faulty eARC implementation by Samsung, which needs to be fixed via a TV firmware update. For now, contact Sonos ans ask for the beta fix.

[PBrid]

Hi. Easier to send a picture for the software version. Samsung told me this was the latest version!  I do hope they are still working on a fix  

[PBrid]

s_rosenthaler - A couple of questions if I may.

1. Have you applied the fix.

2. Has it resolved the issue.

3. How was the update undertaken.