QE55Q95T earc problem with sonos arc

[rjstann]

Anyone else having issues.  Have seen some having similar problem with a Frame.

whenever I switch earc to auto in settings i lose all sound from the soundbar.  have tried disconnecting and unplugging from power but nothing seems to make a difference.  when earc is off i can get atmos from netfix app through DD+ and for the most part thats fine as i dont tend to play any discs or games.

but thats not the point really.  it should work.  but it seems there is a problem with earc which was one of the main reasons for buying this tv.

[s_rosenthaler]

This is the latest version and no, it‘s not solving the problem.

Check out this post in the German community https://eu.community.samsung.com/t5/tv/aktuelle-changelogs-für-samsung-tv-updates-der-große/td-p/119...

It shows the release notes and is very accurate.

[s_rosenthaler]

1. Yes

2. Yes

3. You have to contact Sonos support (via live chat) and ask to talk to a 2nd level technician to get the patch. They will ask you some questions about your setup and you have to send them some diagnostic logfiles. Don‘t worry, they will explain everything in detail to you. After that they will enable the patch download for your Arc on their end. You will see an update message, like a regular update which updates only the Sonos Arc.

[PBrid]

Many thanks. I’m on to them now!

[Goofy87]

I have been having the same issue with Q95T and ARC connected to hdmi 3 e-arc. I just spoke with Samsung support and they asked me to under General> external device manage > input signal plus> enable the blue dot on all hdmi sources. 
 

this resolved the issue now the sound works fine with e-arc enabled and atmos compatibility enabled.

I hope this works for you all.

[Goofy87]

I have been having the same issue with Q95T and ARC connected to hdmi 3 e-arc. I just spoke with Samsung support and they asked me to under General> external device manage > input signal plus> enable the blue dot on all hdmi sources. 
 

this resolved the issue now the sound works fine with e-arc enabled and atmos compatibility enabled.

I hope this works for you all. I have had this now for a few hours and everything works fine up until now.

[PBrid]

Hi. Didn’t work for me I’m afraid. Back to the drawing board:-(

[Goofy87]

Make sure you perform a reset of the hdmi sources after activating the input signal plus on all hdmi ports:

unplug all hdmi cables from one connect. Afterwards unplug power cable from the box for 30 seconds. First reconnect the hdmi cables then power cable. Hold power button on the remote for 10 seconds and the tv will start with checking all the sources.

I hope this works for you 

[PBrid]

Update = Had the new Samsung update (1461) about two weeks ago. Started from scratch again with Sonos and TV settings. This time picked up but not totally compliant. Changed out the supplied HDMI with an Amazon Basics and I now have a fully functional Sonos system with no drop outs and superb quality.

Hope this fix works for others on this post.