We have a new Q95T set up with a Samsung HW-Q70t soundbar. It keeps dropping sound briefly, then coming in again. It’s a second or two or less each time, but enough to miss a word or two. It happens whether we have it set to tv sound or tv+soundbar output.
I spoke to a Samsung live chat person who had me unplug and reset everything and start again, but even so it happened 4 times last night over a 4 hour period. Not a lot you may say but not something you expect from a top of the range tv. My 18 year old tv didn’t have this problem. Last night it was 4 times the night before it was every 2 minutes or less throughout an entire film!
Also it takes a long time when switching channels before sound kicks in. Again not an issue with the old tv. But another irritating niggle.
Does anyone have this issue or better still have resolved it? If not I can see me chatting to John Lewis about a change of tv!
I changed auto to pass through as on auto lip sync was way out but by differing amounts on different programs. Can I ask what’s the difference between pcm and pass through? I thought I read somewhere that pass through was best as I have earc soundbar attached to earc On one connect box. I’d like to understand the difference. That’s all.
Also is it possible the problem could be a new high speed hdmi + Ethernet cable? Only had tv 2 weeks but to start with had an old hdmi cable attaching soundbar and not sure we had the problem then. So wondering if it could be anything to do with the hdmi & Ethernet cable?
Its this one that I bought...
Ibra Red 2.1 hdmi cable 8k ultra high speed 48gbps lead. Supports 8k@60hz, 4k@120hz, 4320p, compatible with fire tv, 3 d support, Ethernet function,8k uhd, 3d-Xbox, p...
I tried changing to pcm but was back to the lip sync issues via the sky q box. Not as bad as the auto setting but still there. It’s only pass through that gets rid of lip sync issues.
Unfortunately pcm brought in lip sync issues on sky. So we switched back to pass through fairly quickly. I couldnt alter the soundbar as that would have put apps like netflix etc out. They had no lip sync issues. Sky q & tv sound adjustments didnt work either. Just couldnt get lip sync right.
I tried 3 different & new hdmi cables and changed the sky q cable.
Sadly we returned the tv & soundbar today. We're now back to the drawing board. Wondering if we should try the q90t (the one connect box got really hot - surely a fire hazard?) or Sony a8 or lg cx. Or any other. And what soundbar too...same make as tv or different.... Its annoying that the samsung soundbar offers are no longer available. We are really hesitant now, not wanting to make another mistake!
Thank you for your help though. I wish we had solved the problem.