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QE50Q80BATXXU - when watching recordings from my sly q mini box I randomly experiance the picture freezing and/or loss of sound

(Topic created on: 22-05-2024 02:10 PM)
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Members_Ib7furo
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when watching recordings from my sly q mini box I randomly experiance the picture freezing and/or loss of sound.

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JAMES4578
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@Members_Ib7furo  Think this is more of a Skyq issue.   Try rebooting the main sky q Box (via unplugging) wait at least 30 seconds  before reconnecting. Once it is back up and running reboot the Mini  following  the same procedure. If  problems persist try a Network Reset on the Mini.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.