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Loss of sound.

(Topic created on: 03-06-2024 10:58 AM)
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DawkiT
First Poster
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I have a QE32Q50AEUXXU TV, and every time the TV is switched on from standby, there is no sound. The only way to reactivate sound is to turn all power off to the TV and back on again. There is no sound from either the TV speaker or via the Optical output to the sound bar.

I have tried updating the software, but the latest software is already installed. I have only had the TV 5 months and am on the verge of throwing it through the window.

Can anybody help please?

 

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3 REPLIES 3
HasanR
Student
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I don't suffer this problem but If I was you I'd do like DEX mode to see if my phone will allow it to do audio if not we know it is the TV issue then try factory reset it
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DawkiT
First Poster
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Hi Hasan, thanks for your reply, though I'm not sure what DEX mode is, or how to switch to it.

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HasanR
Student
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Swipe down and there may be an option called DEX you can wireless connect to the TV
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