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Q950R eARC ?

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Apprentice

Hi, 

I recently bought this TV (55Inch model) and I'm having a few concerns, I cannot believe this set still hasnt had the update for eARC, Im starting to wonder if it ever will and if i should return this set -  Has there been any definite date set for eARC?, could it mean it will never have it? does it also mean its port (1) isnt really HDMI 2.1? if its the box that is no good I noticed the new models do not use the one connect, would it be possible to get this through a new box. I've read of a eARC injector that you can connect into the circuit by a 3rd party, so it shouldnt be too hard for samsung to make something if needed?

Anyways I digress, I hope samsung confirm very shortly that eARC will be supported

4 REPLIES 4
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Apprentice

Hi,

 

I have spent 5 hours speaking to multiple advisors to find this out and I really think they don’t know themselves.

 

Some advisors who call themselves “Experts” and “Engineers” contradict each other. 

I can’t find any info on the manual. Some advisors say all 4 ports are HDMI 2.1 and E-Arc, others say none are HDMI 2.1 and only arc.

 

Some say HDMI Port 1 or 4 is HDMI 2.1 and the rest are 2.0. Others say all 4 ports are HDMI 2.0b and Port 3 is Arc but it actually has all the features of HDMI 2.1 and e-Arc but because of licensing, they could not advertise them as 2.1 and e-Arc.

Reports say a software update is on it’s way for e-arc and others say this cannot be done.

 

Now as a customer, what should I believe? How Samsung cannot definitively say the truth, I can’t believe.

 

Furthermore, that a flagship 8K costing thousands of pounds doesn’t have HDMI 2.1 and E-Arc is shocking!

 

After 3 hours, the webchat agent says a specialist will call me tomorrow and explain this to me, but I have no confidence in Samsung anymore.

 

If this is the case no HdMI 2.1 and no E-Arc, Samsung should upgrade via update if possible or send all 950R 8K users an upgraded box with these features in for spending thousands of pounds on the flagship.

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Its very annoying and Im still in my 30 day of purchase, i do wonder if i should just return this and buy a LG screen that has eARC. Please can you post in here tomorrow on how your call goes, 

 

Thanks 

B

 

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I just been told by samsung support the Q950R will not be getting eARC update but the Q900R will be 

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First Poster

@briski2020 Are not the Q900R and the Q950R the same TV but one is Europe and the other is USA

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