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Q60 tv HDMI ARC keeps dropping connection to Yamaha YAS 109 soundbar. Can anyone help?

(Topic created on: 09-11-2019 04:26 PM)
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68Trebor
First Poster
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Everything is connected per instructions. It works sometimes but very regularly the tv error message comes up with a dropped connection. It's driving me insane. Does anyone have a solution?

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4 REPLIES 4
CarloL
Hotshot
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Hey @68Trebor! In this case, the best team to reach out to would be the AV (Audiovisual) team. They can be contacted on this number: 0333 000 0333. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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bobrock46
Student
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Hi, I got the same issue. 

I can't connect GQ65 tv and Yamaha YAS-209 with HDMI ARC.

It keeps notice me, that cabel is not connected ( cabel is Digitus HDMI cabel High Speed Ultra HD)

 

Need some help.

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Roelof007
First Poster
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Having the same issue... Sometimes the soundbar switches on with the TV, but mostly have to switch it on manually. Sound cuts out every now and then too. Saw a firmware update this morning, but haven't tested it yet after the update. Would really like get this sorted...

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bobrock46
Student
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I somehow connected YAS 209, but allways it loses conection after TV is switched off.