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Prime Video displays incorrect aspect ratio in Smart TV Q60D 50 inch TV Q50D

(Topic created on: 06-01-2025 08:02 PM)
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Films played in Prime via my Q60D Smart TV are displayed with the incorrect picture size, even though TV settings are auto set to 16:9. And cannot adjust it. Any suggestions please?

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Fiona26
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You cannot directly change the aspect ratio of a movie on Prime Video within the app itself; to adjust the aspect ratio, you need to access your TV's settings, as the Prime Video app does not have a built-in feature to manually alter it. You would need to change the aspect ratio in the tv settings to what suits you. Annoying, but not really an issue with the tv. This is down to the Prime app.