07-05-2019 06:02 PM in
I bought a Samsung 75 inch TV just last month. All this week I've had issues turning the TV on and when it does eventually come on it displays some sort of connection issue image? The image shows the wires connecting to the one connect and a explanation mark under the image of the one connect. When I unplug the one connect and leave it to cool down? It does come back on for a few hours but then starts to display the same error again. Any ideas on what could be wrong?
08-05-2019 09:26 PM in
Hi, it can be your cable as I've experienced it in the past but once the cable was replaced then the problem was solved or it could be your one connect box, your TV should still be under warranty though so have the supplier attend and assess the fault 1st.
09-08-2019 08:31 PM in
Is there a solution to this?
I have suddenly the same problem after 8 months without any issue. The symbol came up while watching TV and then it went black. The one connect cable has not been touched after installation.