One Connect Box

[NAM106]

Can someone please advise.  Our one connect box is not working and you just hear constant clicking from it.  The red standby light comes on and then goes off.  Where can you get these replaced/buy a new one or just get help with regard to the same.  The TV is literally only 4 1/2 years old.... 

Any help appreciated.  Many thanks.

[catflap]

Hello. The fan in my one connect box for my 2014 TV blew out a year ago. I didn't have a extended repair contract anymore as it had already been repaired a few times and I figured it was going to last a while longer. I spoke to Samsung support on the phone and they told me that you cannot buy a new one connect box from them. It has to be repaired. They told me that if you buy a one connect box from someone on the internet, whether it's new or used, they say it probably won't work or not work completely or correctly because each one connect box is made only for the screen that came with it. Samsung told me there's no guarantee that any other one connect box will work. If you don't have a repair contract and if you can get it fixed from the store that you bought it from and you don't mind paying a few hundred bucks extra I suggest getting it fixed and then buying and renewing a yearly repair contract from the store or repair shop. Do not buy a one connect Box off of the internet for just a couple of hundred bucks. You will be disappointed.

[mwa2]

I have exactly the same problem with similar age of set. I see similar reports elsewhere e.g. https://www.justanswer.com/computer/mch7t-wish-technician-look-2018-samsung.html

Seems odd that the problem conveniently occurs around end of service life of 5 years. Does Samsung care?

[Marzios1]

Same issue here. On a 8k tv that was bought just over 2 years ago

[chilindro]

My 3 years old QLED Samsung The Frame (Model: QE75LS03AAUXXC) stopped working with a similar behavior that the one you describe: the TV turns on for a few minutes and then it starts, again and again, a cycle where nothing is displayed and I just hear a click in the One Connect Box every 12 seconds. How did you manage to overcome this problem? In France I do not find a place (including Samsung) where I could buy a new  One Connect Box. Thanks; manuel

[Daneel]

Honestly. Can you imagine a vehicle manufacturer getting away with this. This smells of nothing more that forcing people to buy a new TV. I'm pretty sure this may not be looked upon favourably from a consumer law perspective.

[Spencer17]

I’m having the same issue and Samsung has told me that the spare part for my connect box has been discontinued and so they can’t repair it and I can’t buy a new one connect box for the tv meaning the thing is now scrap. I’m never buying a Samsung tv again 🤬

[JitMondo]

Me too just today although mine is under 2 years, they dont seem to care to be honest and cant even book in a repair for you.

[JitMondo]

Any luck with this -  in the same boat,  my tv wont power on but pretty sure its the one connect as when power is on the optical does not show red light like it used to. Samsung pointing me to Martin Dawes for out of warranty but a £3k plus tv having issues under 2 years old, I dont think they care.

[JitMondo]

What model is your tv and what did you do in the end?