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One Connect Box Mini

(Topic created on: 12-01-2025 06:18 PM)
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JChak
Student

‎12-01-2025 06:18 PM - last edited ‎12-01-2025 06:19 PM

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I have a Samsung MU8000 55" series with a One Connect Mini box.  I can't get the TV to respond to anything other than power functions.  It's stuck on the One Connect screen and won't do anything.  Visibly I can't see anything wrong with the One Connect box or cable.  I've tried all HDMI ports and can't get anything to work.  Does this mean the box/cable is bad?  A bit frustrating that the replacement part is so expensive and the TV is now useless without it.  

4 REPLIES 4
Obsydian
Samsung Members Star ★

‎15-01-2025 11:13 AM

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Hi and welcome, is the TV new, it does sound like the OC cable could be an issue, is it seated correctly, I have the BIG One Connect and used to find it had to be seated correctly, otherwise I had endless, connected, disconnected alerts, drove me nuts.

 

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JChak
Student

‎21-01-2025 01:13 AM

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In response to Obsydian

Thank you for replying. Unfortunately I still cannot find root cause. I even went as far as buying a replacement box and cable.  Still the same error screen shows and I can’t navigate outside of it.  Would be nice if Samsung made this more user friendly.  If the box is bad it seems the TV is useless.  Very disappointed. 

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Egalofresh
First Poster

‎26-01-2025 07:21 AM

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Please am having same issues with my Samsung TV I need help 

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Egalofresh
First Poster

‎26-01-2025 07:40 AM

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In response to Egalofresh

I have a Samsung MU8000 55" series with a One Connect Mini box.  I can't get the TV to respond to anything other than power functions.  It's stuck on the One Connect screen and won't do anything.  Visibly I can't see anything wrong with the One Connect box or cable.  I've tried all HDMI ports and can't get anything to work.  Does this mean the box/cable is bad?  A bit frustrating that the replacement part is so expensive and the TV is now useless without it.  

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