One Connect Box issues

[DDinh]

Just got done talking with Samsung Support to fix a Qled 6 for having Intermittent issues. We only the tv for a little more than a year. The tech walked me through the troubleshooting steps. The same troubleshooting steps that I’ve found on other online threads that deals with this issue:

-Turn on/ turn off

-Make tv software is up to date

-And then do complete reset. 

After all that. The issue persisted. And the tech automatically says that I will need to replace the One Connect box and the invisible cable wire!

To which I asked if this is a known issue with the Qled and the One Connect box?

Tech replies that this is “not” a known issue to them!

Of course I called “Bull*****”!

Really?  Not a known issue? But the remedy that you automatically prescribed to me is to get a new one connect box!

You didn’t tell me that it could be a display issue. Or any other issue. You just gave me one recommendation. And that is to get a new One Connect Box. But yet, it’s not a known issue to you?!

If its not a known issue to you then Samsung must be trying real hard to play deaf and dumb. Because the moment I google one connect issues. There multiple threads listing troubleshooting advices for it!!

And the kicker?  The new One Connect box will cost you $500!!  

Might as well by myself a brand new tv!!

[Barrys_Qled]

Quick update...

Engineer installed the new circuit board and invisible cable early yesterday afternoon and the tv has been perfect with no power off or HDMI issues.

Hopefully the TV does not need this treatment every year, but for now I'm happy my TV is working again 😊

[Barrys_Qled]

Sadly I had an issue yesterday where there was an occasional green line flicker and every 5-10 secs there is a snowy effect for a split second on the bottom half of the screen on all channels. Turning the TV off and on stopped the issue.

I'm monitoring the TV and hope the issues I had before have not caused permanent damage, which the engineer did say can happen.

[Sam_sung-SFO]

Same issue all around for a brand new Samsung 75" QLED. I've only had this TV setup for maybe 4 months and the Connect Box I'm almost sure is not turning on because I've read to look through the back optical hookup and if their is no light on then it means it's not powering on. This is my probably 5th Samsung Tv I've purchased and the biggest along with the biggest disappointment as I've been a loyal Samsung buyer for my Tv's. So now after spending over $3,000 I'm bing to already replace the connect box that is brand new out of the box. I couldn't troubleshoot it with my other connect box because they made different sizes and they won't connect to newer models and looks like they are switched up every few years so that's just another cost that needs to be taken into consideration. Looks like a new or even used One Connect  Box will cost me at least another $200 and the so called invisible cable probably cost almost  just as  much and the 2017 cable is allot thinner then previous years because I have them on my other tv's so it's allot more prone to being damaged if bent wrong or so called pinched. Why would they make such a fragile cable tha suppose to be made to be hidden but not pinched even a little trying to run the cable and hide it. With the design wire routes that are molded on the back of the tv could even damage the wire. So take that into consideration and the biggest loss is the tv will not working at all without the One Connect Box. They should replace and let customers upgrade to a stronger cable and a box that last minimum 5 years because then I wouldn't complain because my other Samsung's at least gave me that mh time and some longer. So if anyone knows a easier or cheaper fix to get my few month old Q7F QLED One Connect Box to power on or if Samsung Support has a used box they can replace mine with I'll gladly send it in for a swap on any used One Connect Box and Invisible Cable that will let me enjoy this Tv I had for the little time I've had it. So please let all know how to fix and at minimal cost . Thank You 

[mickhowden]

I'm having exactly the same issues. Tech was out today and diagnosed my power problems as a faulty one connect box.

I've asked Samsung what the next steps from here are and........crickets. The sounds of silence.

This will be the third either replacement or refurbishment of a $5000 TV within 18 months or purchase. Disgraceful quality.

---

@DDinh wrote:

Just got done talking with Samsung Support to fix a Qled 6 for having Intermittent issues. We only the tv for a little more than a year. The tech walked me through the troubleshooting steps. The same troubleshooting steps that I’ve found on other online threads that deals with this issue:

-Turn on/ turn off

-Make tv software is up to date

-And then do complete reset. 

After all that. The issue persisted. And the tech automatically says that I will need to replace the One Connect box and the invisible cable wire!

To which I asked if this is a known issue with the Qled and the One Connect box?

Tech replies that this is “not” a known issue to them!

Of course I called “Bull*****”!

Really?  Not a known issue? But the remedy that you automatically prescribed to me is to get a new one connect box!

You didn’t tell me that it could be a display issue. Or any other issue. You just gave me one recommendation. And that is to get a new One Connect Box. But yet, it’s not a known issue to you?!

If its not a known issue to you then Samsung must be trying real hard to play deaf and dumb. Because the moment I google one connect issues. There multiple threads listing troubleshooting advices for it!!

And the kicker?  The new One Connect box will cost you $500!!  

Might as well by myself a brand new tv!!

---

[Barrys_Qled]

Sadly the horror story on these forums with Samsungs flag ship models with there one connect boxes and invisible cables is so clear and Samsung and this forums mods to still be taking you through the steps of resetting and updating your TV is almost funny, if it wasn't for the fact of us the consumer spending serious money with a TV thats lucky to last two years without fault.

My advice to anyone spending big on a TV is to get extended warranty. I have taken up warranty with Samsungs insurance partner D&G in the UK for £6.50 a month, so I have come backs if the issue happens again, which I'm 110% sure it will.

I like many have owned a few TVs in my life and my last was an amazing 32in Samsung LED that was still going strong after 8years, but there is definitely issues with Qleds. I wish I ran the risk with burn-in and bought a LG or Sony Oled. Hindsight knowledge hey and be warned anyone considering a Qled one connect purchase.

[Ermn]

I had same problem with 65q90r. They tried to change a board in one connect, but useless. Thankfully they refunded me. It took some time and patience though.

Issue happened after using 1 day. My only regret is that I didnt play enough game until broken. After hdmi gone, it was like big ipad hanging on the wall. I watched netflix until they refund.

now back to 40 inch old samsung. colors are much better. next year i will check new models and buy with ps5. i hope a model without one connect or lg.

[Cwall]

i have had to replace my one conect box a little over a year ago (which fix the problem) .  i am now having the same issues again.  my 65" qled 4k turns off and the back on every min or so.  the one connect box is hot to the touch when its happening 

[Cwall]

i have had the same issue. it was the one connect box.  and now a little over a year later it has started doing it again.   the box is hot to the touch when it starts turning off then back on

[Jay53]

Can anyone tell me where I can buy a one connect box part # BN94-07414Q?    I'm going to put this expensive curved TV out on the sidewalk and invite anyone that would like it to pick it up.   I have 5 Samsung TVs in the house.    This is my last one    Now the proud owner of an LG that works.  

[Barrys_Qled]

You could try the people that repaired my TV if your UK based.

ICTV tel:0300 303 1300