19-04-2020 03:48 PM - last edited 25-04-2020 09:46 PM
The creation of this topic remains my last option to make Samsung react on a major software problem.
I bought a Samsung TV (model QE55Q65R) last February and since that day, I've been fighting against a notification that keeps coming back.
After a request from the US support who sent me back to the French support, unable to give me a satisfactory answer, I experience this problem every time I turn on my TV.
The problem is as follows: a headset, a sound bar or a speaker tries to continuously connect to my TV via Bluetooth. I have tried everything:
- accept the device and then delete it
- reset the television
- install an update via a USB key (that was suggested by the French support team… no comment)
- disable all my Bluetooth devices even though none of them are marked "T-10" (name of the device trying to connect)
- activate / deactivate all possible and unimaginable parameters in the Settings
- I even went around to my neighbors to see if any of them owned this "T-10" device
What I'm sure of:
- the signal's coming from a neighbor because the notification comes more often at night...
- that it is a device for diffusing sound (see photo below and video)
- when I insist on connecting to the device, the TV changes sources and launches "Ambient Mode". When I do this, a few minutes lapse and the notification returns on screen
The situation is unbelievable! More than 800 euros spent on this high-end television to finally come close to a nervous breakdown every time I turn it on.
I found similar testimonials to mine, the solution is not expensive (development cost) and could be embedded in a future update: the ability to block an incoming connection.
I'm angry, disappointed, helpless and nobody at Samsung seems to understand the seriousness of the situation.
Samsung's support can't do anything, it's up to the product teams, engineers/designers to solve this problem!! The promise is not kept, and this is not an isolated case. DO SOMETHING PLEASE!!!
11-08-2020 08:12 PM
Yes I have been having same problems on my Series 8 which cost me nearly a £1,000. Same response from Samsung so I have stuck post on Facebook telling people not to buy Samsung. Perhaps we should’ve a concerted Worldwide campaign on social media.
12-08-2020 02:37 PM
14-08-2020 10:20 AM
Yes very frustrating. Perhaps starting a Facebook Page might get them reacting.
09-11-2021 09:34 PM
Was there ever a solution found to this problem
28-03-2022 09:53 PM
28-03-2022 09:56 PM
20-06-2023 06:19 AM
I have found Samsungs official response to this problem.
apparently it is due to the fact someone is using the Facebook app on their phone and is connected to the same wifi as your tv. The only thing you can do is find out everyone who is connected to your wifi and ask they do not use the Facebook app. Either you, a roommate, or someone else who hopped onto the same wifi somehow, the Facebook app for whatever reason is doing this to the tv notifications and there’s no other solution currently it’s been going on for over 3 years and both fb nor Samsung have done anything to fix it
22-01-2024 06:26 AM
I know that isn't what's causing my issue. Don't know what is causing it, but it's not that.
22-01-2024 06:35 AM
Im NEVER buying another Samsung product. The expensive fridge I bought has freezer issues and they've had this problem for YEARS. The freezer freezes up and won't make ice cubes. They sent a tech out to replace the freezer part. It worked for a few months then same issue. Samsung response "sorry, we tried to fix it so all we can do is give you a discount on another fridge." Must have TARD stamped on my face if they think I'd buy another one.
I thought ok, just stick to TV, they know how to make those, right? Guess not. Seems like they handle all crapy products the same way.
2 weeks ago
Same issue, some device called C39S try to pair with my tv again and again, i can't block it