New QLED display issues or damage

[QledIssues]

Hi all, this is a new 85" Qled tv. Can anyone tell me if this screen is accidentally damaged as Samsung claim, or faulty as I believe?

no sign of damage on tv, no parcel damage. It still has protective covering on it, but Samsung are refusing to help.

I've sent them the pictures and they have said " the validation team have determined it as accidental damaged". I have no idea how they can determine that from the picture without inspection.

Occasionally when you turn it on it's fine but that's gone from every 1 in 10 to hardly ever. I've tried a few options for removing lines, and stopped short of one guy saying to run it warm cloth at medium pressure..... as that seemed like it could cause more damage than good!

 

when reported, Samsung said I was 3 days past their cutoff of reporting a faulty on delivery.... so this just feels like a scripted fobbed off comment from a  support team told to answer this way to any issue.

Really disappointed with Samsungs handling and the service and incredibly poor English from the overseas call centre.

really has put me off buying any more Samsung products ever!

thanks

[NatalieKock]

looks like mine similar problem 

 

[anth50]

Has anybody brought the Samsung QE55Q80D TV in Silver from ao mine came up with cracked screen as well but luckily enough I phoned ao on the day of the delivery after I've put it up apparently it's been happening alot of the these kind of Samsung tvs so getting a new on sent out next week happens again won't be getting anymore Samsungs

[jasto]

I went back to the Reseller where the TV was purchased and told the Retailer I was not leaving the store until the issue was resolved. Remember Consumer law rights legally you have a right to seek a remedy from the Seller/Retailer. The retailer eventually refunded me as the TV was less than 30 days out of the box but it was a battle.