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New QE55Q9F with edge bleed

(Topic created on: 07-02-2019 08:51 PM)
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Mike1233
First Poster
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I have bought a week ago a new QE55Q9F television. It is a nice television and the one connect box is very nice.

But when i look at the edge of my screen on the left and right i see a small stripe of a light. Is this normal for a television with this price and quality?

https://www.dropbox.com/s/ww4vfgj42ck564h/20190206_175259.jpg?dl=0

 

Thanks for any answer.

Edit:

Adding an other picture.

https://www.dropbox.com/s/y28y70ks9aj1eja/20190208_192215.jpg?dl=0

 

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7 REPLIES 7
ChrisM
SuperStar
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Hi @Mike1233.

 

We're unable to view the links you've supplied. Could you resend in a different format?

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Mike1233
First Poster
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Thanks for notising.

Is there something wrong with the jpg or with the link?

As jpg, other link.

https://drive.google.com/open?id=1oNJjBEj0H3JiKCiNLxmKpmwpzaT6DXJw

https://drive.google.com/open?id=1h6VvgZVfpfrhq4twTCdJoC57lwLiDtcE

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Boyzie1982
Journeyman
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I'm getting that it is "normal" or in an "acceptable" range for Samsing QC. It is worse on greys and reds I find. Turning down the backlight on this should help but it is a workaround rather than a fix. 

 

Not sure what can be done about it. If you are in an unacceptable range Samsung can replace it but you may find it's worse on a replacement like I did... it can sometimes be better just to live with it. 

 

Or go with another manufacturer, because Samsung have been really unhelpful with my issues with the TV. 

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Mike1233
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Thanks for answering. I bought this tv new and is 1,5 weeks old now. When i buy a tv i want a good working tv . I have reported this to the shop and they wil call me in a few days, I have also emaild a repairshop for Samsung tv's and they say that it is a problem wiith the tv.
I let now overhere what has happend with this problem.
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Boyzie1982
Journeyman
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Looks like you got lucky with the response. Ive had two like this. Wont be buying Samsung again! Hope it is better on your replacement.
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Mike1233
First Poster
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Today they have brought another tv. The new one works just fine. The image quality is better than the one that is replaced.

So i am a happy man.

 

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ChrisM
SuperStar
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Great to hear, @Mike1233! Thanks for letting us know.

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