Netflix Spatial Audio not available

[Chen0s]

In my S90C audio is set to PCM (TV connected to external receiver via HDMI eArc)

Using Neflix app I only get 5.1 sound. Volume is very low. Spatial Audio not available

I'm subscribed to Netflix premium plan and had no issue streaming Spatial audio in Android TV or through other TV (not Samsung)

[Chen0s]

Nothing?

[JordanS]

If you are referring to the Dolby Atmos codec, get the film or tv show that has a Dolby Atmos soundtrack up on the screen, then head into Settings > Sound > Expert Settings > Set the Digital Output Audio Format to Auto > Then enable Dolby Atmos. This will only work with the receiver if it supports Dolby Atmos. Otherwise, you would need to use the built-in TV speakers for that codec. 

[Chen0s]

Hi Jordan

Thx for replying.

I'm not referring to Dolby Atmos. It's not supported by my system.

But I'm talking about the Spatial Audio feature.

[JordanS]

Your TV does support Dolby Atmos though. Spatial Audio on Netflix is for set ups that don't  run 5.1 or Dolby Atmos. Both of these will override the Spatial Audio track that Netflix offers. If using an external audio receiver, we suggest checking to see if you can set this system to stereo instead of 5.1. 

[Chen0s]

Hi Jordan,

Actually my amplifier can transmit stereo only. It's not a receiver, but an all in one system with 2 channels. So no surround sound whatsoever. You can't even get sound if Audio Expert is set to 'Auto', only PCM delivers sound.

It's really  because the TV settings are on PCM in Audio Expert so basically there is no reason for Netflix app to even offer 5.1.

Do you think it's a bug on the app itself or in the way the app corresponds with the HDMI ARC connection?

The cables isn't the problem because 2.1 is backwards compatible. 

I'm clueless.

It's really  because the TV settings are on PCM in Audio Expert so basically there is no reason for Netflix app to even offer 5.1.

Do you think it's a bug on the app itself or in the way the app corresponds with the HDMI ARC connection?

The cables isn't the problem because 2.1 is backwards compatible. 

I'm valueless.

It's really  because the TV settings are on PCM in Audio Expert so basically there is no reason for Netflix app to even offer 5.1.

Do you think it's a bug on the app itself or in the way the app corresponds with the HDMI ARC connection?

The cables isn't the problem because 2.1 is backwards compatible. 

I'm valueless.

[Peterkramberger]

I have the same problem my denon 2800 is conectet whit earc .ps5 can send passtrouth i get atmos sound.but netfilx on tv i dont get.i cant change to to passtrouth sound only avtomatic or pcm.🥵🥵.netflix on ps5 work atmos .

[Baz ee B]

I’m having the same problem. The Samsung Netflix app won’t play Dolby Atmos sound but when I use Netflix on the Xbox I get Dolby Atmos sound through the sound bar. Is there a fix?