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netflix blank screen

(Topic created on: 13-05-2017 07:38 PM)
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Ditton
First Poster
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I have been using Netflix without problems and then suddenly when I press on the Netflix App the screen goes black - then nothing. Apparently this is common with Samsung TV's but I can't follow how to fix it. Any ideas? Thanks

 

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ChrisM
SuperStar
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Hi @Ditton.

 

Is this only happening when trying to connect to Netflix? What's the model code and software version of your TV? Go to Menu > Support > Contact Samsung.

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