Netflix black screen - Samsung 50 Inch BU8500

[Ryan52]

Every few days the Netflix app stops working, I only get a black screen. 
It fixes if I reinstall the app, but then stops working again after a few days.

Anyone experiencing similar issues/know a solution?

thanks 

[JAMES4578]

HI @Ryan52 Do you have the latest firmware which is 1403.6 https://www.samsung.com/uk/support/model/UE50BU8500KXXU/  Is the Netflix on the latest update, though may well be set to Auto Update.  Are other internet apps working ok?

Ideas are to sign out of Netflix, restart device by  powering off at the mains for a few minutes and a Factory Reset.   if to no avail you may wish to Reboot your Router.

[Ryan52]

Hi James,

Thanks for getting back to me

I had tried some of the other things, but it turns out there is an outstanding update for the TV, so hopefully that solves it!

Thanks for your help