My TV won’t connect via Ethernet

[Binder90]

I’ve got a smart TV, UE55NU7100. Last night it lost connection because of my virgin smart hub playing up. When I tried to connect again today it would connect to my LAN but not the internet. The connection is Ethernet. When I use the wifi connection it works fine, but I can’t work out why the Ethernet isn’t working. I’ve checked the IP, DNS and gateway settings are all in order. 

Any ideas?

Thanks in advance. 

[TessM]

Hi @Binder90 ,

I'm sad to hear that. Have you checked the cable with a different device or a different cable with the TV? Is the TV software up to date? The latest version available is 1300.4. To check this head into the TV Settings> Support> About this TV/ Contact Samsung.

[Binder90]

Hi,

I checked the TV cable with a different device, which worked fine. I also tried a different cable which I know works with the TV, and this didn't resolve the issue.

[Binder90]

I've also checked the software which is up to date.