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Original topic:

Multiple screen panel failures

(Topic created on: 24-11-2023 04:51 AM)
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TSB01
Journeyman
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Hi,

I bought Samsung smart tv in May2021. Started well but soon went pair shaped with screen panel failure ! Not once  but 3 times now had 2 replaced screen panels an just last night the panel failed again. Now instead of enjoying as state of art 55”Smart Tv with a cost of over £1000 I am now watching tv on a 32” Hitachi cost £200. I am now being asked to embark on another repair cycle!!!!

has anyone else had the same issue with screen panel failure? Multiple times!

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18 REPLIES 18
Members_8IuXUIn
First Poster
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mine failed after only 17 months but with samsung you only get 12 months philips 2yrs 

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jimmyd33
First Poster
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The butt fell out of mine at the 30 month mark last week. TU8000. They're hot garbage, and Samsung couldn't do less to help. It's apparent that budget means disposable to them so this will be my last Samsung product I will ever buy. My new Sony has been shipped to replace this POS.

 

Unfortunately, Samsung can get away with it because the people buying budget electronics aren't usually the type to get litigious.

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Jaimezb
First Poster
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My case is the same, samsung qn50q60tag failed after 28 months, sending all money that I pay for it to garbage, should have a legal action against samsung for fabricate products that have a programmed duration of less than 3 years 

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A77bes
First Poster
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Yes screen failure second time now and I am having to fight tooth and nail to get this resolved. Service is terrible promised calls answer and they hang up immediately it is unbelievable that this still happens and makes it worse that this is multi national corporation. 

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Ken07
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I bought my Samsung QLED  QA58Q60TAU on 12th May 2021, the panel failed 3 days ago and I'm 3 months outside the 2 year warranty. The Samsung proxies here are rude and insist i have no otherwise but to pay for the repairs. I have never seen a TV last 2 years in my life and Samsung should be sued for all this LED screen failures i see reported online. 

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LWK
First Poster
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My less than 3 year old Samsung LED screen was replaced by Samsung just before the warranty ended. Less than 3 months after the free replacement, the LED panel failed again. Gave as scrap to TV repair shop. Samsung quality is absolutely bad.

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Dbcoops
Apprentice
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I have been a loyal Samsung customer for years with the mobile phone. Bought my first Samsung TV in Jan 2022, in October 2023, the screen began to restart multiple times after it went black. Since it is out of warranty, I would have to pay £150 to have it looked at which is ridiculous. Forums speculate that it is a bad panel and not worth replacing. less than 2 yrs for a TV is very bad

 

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ciquitraque
Student
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I am tired of the quality of my Samsung TV. I bought a Samsung TV model QE55Q64RATXZT in December 2019. After a year and a bit it would turn on and after a few seconds it would turn off, we called the technical service and they changed the panel. It has been another year and a half and again panel failure but this time the warranty does not cover it, they charge us between the part, labour and taxes almost 500€. Bearing in mind that the television cost 700 euros, who in their right mind would pay almost three quarters of the price (which was NOT cheap at all) to change a part that has systematically broken every year and a half if they only give us three months warranty on a part that seems to have been programmed by Samsung to systematically fail every year and a half in normal use.
I am fed up with Samsung and their cheap components, I have a television that cost a not inconsiderable amount of money for it to have stopped working after three years because of a part that continually fails without the manufacturer being held accountable for it.

Led panel failure
First Poster
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Yes I'm facing the same issue. 2 panels already changed and ready for the 3rd one too. Such an useless company and product. Don't ever buy anything with the brand name Samsung for sure

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