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Original topic:

Multiple screen panel failures

(Topic created on: 3 weeks ago)
TSB01
Journeyman
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TV

Hi,

I bought Samsung smart tv in May2021. Started well but soon went pair shaped with screen panel failure ! Not once  but 3 times now had 2 replaced screen panels an just last night the panel failed again. Now instead of enjoying as state of art 55”Smart Tv with a cost of over £1000 I am now watching tv on a 32” Hitachi cost £200. I am now being asked to embark on another repair cycle!!!!

has anyone else had the same issue with screen panel failure? Multiple times!

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TSB01
Journeyman
Options
TV

Hi. Just the latest update on my ongoing issues with my Samsung Smart UHD QLED  tv. I received my tv from the engineers yesterday (thur4/5/22 at approx 1300hrs). They set up the tv after fitting yet another LED panel this will be the 3rd panel checked it out and left.  Today 5/5/22 at 1800hrs the tv failed again with same problem!!!!! LED panel fail..

after further discussions with Samsung Customer Services/Technical Support again they are only prepared to offer a further repair despite my concerns and issues protestations regarding either replacement or refund. They have to follow procedure and that only allows repairs. I am now again in the hands of tv engineers who have the responsibility to say what will happen to the future of my tv. Thank you and again Samsung this is not good enough and I expected more.

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TSB01
Journeyman
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TV

I have just been informed by the TV engineer that Samsung has denied a request for a replacement via the engineer and we are now going through yet another repair , this will be the 4th repair on a tv under a year old. I was informed that Samsung are to contact me direct today ! It is now 3.30 pm still no call. I was expecting this outcome. Samsung this not how you deal with customers. This TV is not fit for purpose and it’s a Samsung TV.

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8 REPLIES 8
Blessed4life
Hotshot
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TV
Hi, don't you get two years warranty?
Why not just replace it?
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TSB01
Journeyman
Options
TV

Unfortunately on every occasion this option was not offered despite me requesting this, I had to agree to engineer visit and the engineer would have make the decision that the tv was non repairable before Samsung would consider replacing the TV. I have had a very protracted heated at times telephone conversation with Samsung Customer Services this pm regarding this subject but again I have to have an engineer visit and his report will be considered. Engineer visit this Wednesday.

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Blessed4life
Hotshot
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TV
OK, hope things will get sorted for you.
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TSB01
Journeyman
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TV

hi just an update to my post on Monday.

I am now embarking on my 3rd repair of the TV !  And Yes it is yet another LED panel failure ( now 4 failures which includes the original screen and 2 fitted new screens  and one replacement screen arrived which was also faulted).Despite contacting Samsung Product support and speaking to Support Supervisor to try and seek an alternate outcome such as replacement or refund worth out success, but only offered yet another repair. Has anyone else experienced LED failures?

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TSB01
Journeyman
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TV

Hi just been contacted by TV engineer today to inform me that they will returning my troubled Samsung Smart TV tomorrow after a 3rd replacement LED panel since May2021! I will see how long this repair will last !!!  I have been getting approx 3-4 months use of tv before the LED screens fail. This not the quality I expected from a premium manufacturer nor the customer support. Sorry Samsung its not good enough.

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Solution
TSB01
Journeyman
Options
TV

Hi. Just the latest update on my ongoing issues with my Samsung Smart UHD QLED  tv. I received my tv from the engineers yesterday (thur4/5/22 at approx 1300hrs). They set up the tv after fitting yet another LED panel this will be the 3rd panel checked it out and left.  Today 5/5/22 at 1800hrs the tv failed again with same problem!!!!! LED panel fail..

after further discussions with Samsung Customer Services/Technical Support again they are only prepared to offer a further repair despite my concerns and issues protestations regarding either replacement or refund. They have to follow procedure and that only allows repairs. I am now again in the hands of tv engineers who have the responsibility to say what will happen to the future of my tv. Thank you and again Samsung this is not good enough and I expected more.

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TSB01
Journeyman
Options
TV

Hi,

Ist there any way to contact Samsung UK direct without going through the Tech Support or Customer Service routes?

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Solution
TSB01
Journeyman
Options
TV

I have just been informed by the TV engineer that Samsung has denied a request for a replacement via the engineer and we are now going through yet another repair , this will be the 4th repair on a tv under a year old. I was informed that Samsung are to contact me direct today ! It is now 3.30 pm still no call. I was expecting this outcome. Samsung this not how you deal with customers. This TV is not fit for purpose and it’s a Samsung TV.

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