Issues with Wi-Fi Connectivity on Samsung Smart TV?

[samkim168960]

Hello Samsung Community,

I've been having some trouble with the Wi-Fi connectivity on my Samsung Smart TV (model: QLED Q80T). The connection frequently drops, and sometimes it fails to connect to the network altogether.

• Has anyone else experienced similar Wi-Fi issues with their Samsung Smart TV?
• What troubleshooting steps can I take to improve the stability of the Wi-Fi connection?
• Are there any specific settings or firmware updates that could help resolve this problem?

Any help or suggestions would be greatly appreciated. Thank you!

[JAMES4578 · Accepted solution]

Hi @samkim168960 

Do you have the latest firmware which is 2505.4   https://www.samsung.com/uk/support/model/QE55Q80TATXXU/ 

other Ideas include the following:

  switching off Tv for a minute, a soft Reset (pressing and holding  power button on Smart Remote for around 5 seconds until Tv  restarts ) and rebooting router(unplug from mains)  Another possible solution is to change the DNS settings.   Go to  Network-Network Settings-DNS Settings.   Change from Automatic to   to 8.8.8.8 or 8.8.4.4. (Google servers) or 208.67.222.222 or 208.67.220.220 (Open DNS)

Some information here https://thevpn.guru/configure-samsung-smart-tv-dns/ 

[samkim168960]

Thank you for you assistance.

[JAMES4578]

Glad the advice proved helpful.

[samkim168960]

thank you once again

[Mikem12]

I have tried as you have suggested to no avail. is there a suggested gateway setting? This is an older tv, so I might be chasing ghosts.

ex: 255.255.255.0

ip: 198.162.1.14

gateway ??

dsn: 8.8.4.4