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Red Hot UE75AU9000 - Dead Screen Fire Hazard

(Topic created on: 20-06-2024 03:06 PM)
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Hammondo
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Sat watching my UE75AU9000 when the screen has suddenly gone dark.  On approaching it to take a look the right hand bottom corner is red hot (like too hot to touch). I have switched it off at the mains and let it cool down, but on switching it back on the screen is the same and it is getting red hot in seconds.

I bought this from Samsung Direct in Nov '21, and having paid what I paid I expect it to last a lot longer than 2 and bit years.  This is obviously a manufacturing fault as I can see many other threads on here with similar experience.

Can you advise please @Sam_UK ?IMG_7738.JPG

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PaulM1
Moderator
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Hi there, @Hammondo, and thanks for taking the time to reach out to us about your TV. This is definitely not something we'd expect to be happening.

if you'd like the team here to look into this matter with you, and if you're based in the UL or Ireland, please feel free to send us a Private Message to our @Sam_UK  account:

(https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597

Here's a guide on how to send a Private/Direct Message here, should you need it: 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

You can also get in touch with our array of Support Teams via the details provided on the webpage below:

https://www.samsung.com/uk/support/contact/

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