Issues with Amazon Prime Video app - have to reinstall daily UE43CU7100KXXU 2023 43” CU7100 UHD 4K HDR Smart TV

[PB2024]

Hi

Bought this back in June 2024 and has been fine up until a month ago.

Early September the Amazon Prime Video app tends to freeze when loading, necessitating a reinstall of the app which immediately cures any issues. If i turn off the TV and go back into the app a few hours later its mostly fine but if it's the next day, the app opens, then appears to reload showing the Amazon logo and then either freezes on the profile screen or the main menu with grey areas where the profile pictures or programs should be.

I can get the Exit App menu up but nothing happens after that.

No matter what i do the ONLY thing that resolves it straight away is reinstalling the app.

The TV is on the latest firmware 2000.2 from 4 Sept 2024 (but it only installed 2-3 weeks ago and the issue started before that update was installed)

Any ideas?

[PB2024]

I found that the latest full OS update (Samsung Tizen OS version upgrade from 7 to 😎 seems to have resolved the issue with the Amazon app on my TV.

Hopefully others will find the same

[Thom4sf]

Same issue with me too. Driving me nuts

[Cayce Pollard]

How do I make that happen? I have auto updates on. Still have to reinstall the Amazon Prime app every time.

[PB2024]

Hi

its probably up to date already but I used the Settings button near the bottom left of the remote. 
Then go down to Support and then click right onto Update. There is an option there to check for updates. 

[TihoTom]

Same problem here