Good Day Everyone,
I am having, from what I am reading, a known issue with by Samsung 65inch QN90A TV. I was wondering if someone out-there has a solution or work around. I have already spoken to Samsung support and tried numerous factory resets and manually upgraded the firmware to the latest version, 1901
The TV was installed on Dec 29. It is hooked up via an HDMI cable from the HDMI eArc port #3 to the correct port on my Denon Receiver.
My cable box and Nvidea Shield are also connected to the Denon Receiver.
On initial setup, everything was working fine, all sound, regardless weather it was coming from the Nvidea Shield, cable or one of the embedded Samsung apps, was coming from the speakers, connected to the Denon receiver.
When I go into the Settings > Sound > sound output it was set to external receiver
2-3 days after setup the TV no longer recognized my receiver. Now when I go to Settings > Sound > Sound output it is set to TV speakers and the external receiver option is gone.
Now cable and Nvidea Shield items are still coming from the Denon Receiver Speakers, but all sound from Samsung embedded apps are coming from the TV speakers.
For example, If I use the embedded Netflix App and play something, that item is coming from TV speakers, while what ever content I was playing is still coming from the speakers attached to the Denon Receiver. I have 2 audio streams happening in parallel.
My only option/workaround is to mute the receiver and use the TV speakers for that Netflix Content.
When I spoke to Samsung support, they said it’s a known software issue.
Any thoughts, ideas or support would be great.
