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Original topic:

Is this normal?

(Topic created on: 04-12-2019 04:06 AM)
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Matt2694
First Poster
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I just got this tv today, as you can see right below where it says 'earned' there is a slight discolouration thing going on. It's very minor but it bugs me, is this a normal thing that happens? I noticed it when playing red dead against the blue sky. It doesn't go away after rubbing with microfibre cloth. Should I ask for a replacement?

9F7519EF-BEAC-4278-BE4C-154657887ACA.jpeg

 

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ChrisM
SuperStar
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Hi @Matt2694 

 

We're finding it difficult to see anything from the photo you've provided. Could we take the full model code and software version of your TV please? Go to Home > Settings > Support > About This TV. Also, could you try a picture test to see if the discolouration still shows? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.

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Matt2694
First Poster
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okay thanks is I won’t be home for a few days but I’ll give it a try when I get back
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