19-02-2017 11:55 AM in
Our TV (UE40J6300) has lost it's wireless connection to our home network. When trying to reconnect it I'm getting the following message:
"Invalid MAC Address, call Samsung support"
Have tried the TV reset function but no luck. All our other devices, phones, laptops etc connect without a problem.
Our TV is only just over a year old. I have seen posts on other forums about this problem with Samsung TV's.
Any help / suggestions on how this can be fixed without the need for calling out an engineer would be appreciated.
Solved! Go to Solution.
30-05-2020 07:36 PM in
04-06-2020 07:27 PM in
hi there ants, my samsung smart series 7 tv is not working it says mac address invalid and also everything is 0000 and i also i cant enter to wireless wifi settings, when i try it says checking wireless wifi network
do u have any solutions for these problems
05-06-2020 10:13 AM in
Hi @abdure99 ,
What's the model code and full software version of your TV? (Menu / Settings > Support > Contact Samsung / About This TV.)
What troubleshooting have you tried? Anything advised in this thread, for example? And do you have any other devices on the same Wi-Fi network?
24-06-2020 07:17 AM - last edited 24-06-2020 07:18 AM
After months of it not doing it (because i leave it on sleep mode indefinitely and cannot shut the TV else it loses connection) it loses connection again. Been screwing around with it for a long time. This stupid TV is a constant battle and i will never ever buy a Samsung product again.
24-06-2020 01:48 PM - last edited 24-06-2020 01:50 PM
Solution which has worked for some:
Firstly ensure you have latest firmware, if still issues
Power off (plug out from the outlet ) the TV for 30 seconds and plug back in in
Go to Menu->Support ->Self Diagnosis ->Reset
This will reset TV settings and will need to power on TV at this point
This is new settings and you need to go through setting your language etc.
This will try to reconnect , though possibly may connect to modem but not Internet
If still an issue, reset DNS Network -> status -> IP settings and set DNS to or 22.214.171.124 or 126.96.36.199 or 188.8.131.52
Now hopefully you will be able to connect to Internet
your apps would have been lost though and so need to go to Apps and download favourite ones again.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
22-07-2020 10:26 AM in
Thought I'd chip in as I've had the same problem on and off for a while. Invalid Mac address and unable to pick up wireless connection. Having read through a few threads I decided to take the back off the TV and get the model number for the WiFi module to replace it. Quite a lot of dust had accumulated so blew as much off as I could, once I'd put the back of the TV on and set it up again it connected straight away and has been fine since . Possibly dust build up around the module is affecting connection? Anyway I've ordered another module online for less than £10 in case it goes again.
28-07-2020 09:41 AM in
Hi Ants, my tv had the same problem : every time I turn off all network confirguration is gone nas I need reset and do all over again. Coul you help me?
MN : UE49KU6670
PD : 06/24/2017
SN : 093S3SEH500249Y
FW : T-JZMDEUC-1242.0
FC : SWU-OU_T-JZMDEUC_1242_200130
MI : T-JZMDEUC
LS : EU_UK
DI : U7CLEH4SCBRVE
MA : CCB11A23CD0F
VS : 1242.200130
19-10-2020 06:58 PM in
Where are the places to can order this kind of wifi module please ?
Coz my tv get the same problem from no more showing of wireless wifi (with seeing in the main menu that MAC ADRESS invalid is).
Also a greyed out from following option in the menu:
Wifi direct, reset, pip,common interface,.
Thanks for attention.
16-03-2021 04:50 PM in
I’ve had same issues - MAC, IP settings, DNS settings all come back as 00.00 for everything. Around same time Smart remote stopped working for all functions except on/off and volume. Unable to attach to LAN Wired network or wireless or hotspot iPhone. Factory reset worked for TV then stopped working. Been through process several times. Sometimes doesn’t let me manually input settings. Just won’t let me select that tab. Smart remote never started working properly again. TV nearly 3 years old. For £1.2 K I expected more from Samsung. Customer services pleasant but unhelpful. Said I’d been through all steps he could suggest. I have to arrange repair.
I will keep messing about with. Have reset router etc. When working again in between was perfect except smart remote. I have Eero Mesh network/ Virgin Media Fibre broadband. No issues other devices.