I WANT MY MONEY BACK

[Justina13]

We bought a television, with a sound bar promotion.

The TV arrived and to our surprise the corner was totally bent... we called and complained, they asked for pictures we sent the proof and they agreed it is broken from factory.. they picked it up  after weeks and weeks of calls and emails (tv), after  a month they took the sound bars,  but they didn't give us our money back, nothing 0 response, in Spain the customer service for complaint phone number doesn't work, you call customer service and they tell you it's another department and that they will transfer the call... and they themselves say they know that the phone doesn't work.

. We are talking about more than 2000 euros and Samsung does not want to take responsibility,.

Never again Samsung never 

[Piper123]

Hey there

Sorry to hear of your issues.

This is a customer to customer forum so we don't have access to your account etc.

You'll need to call Samsung Customer Services who will need to investigate

[Yelloperil23]

Lol helpful

[Piper123]

What is your expectation here?

[UNKNOWNUSERNAME]

He's telling the truth, him coming onto a community forum won't help his situation. If the OP has lost 2 thousand euros, he'd be better getting legal advice if Samsung doesn't answer, but thats just my opinion.

[Yelloperil23]

A better solution than contacting the same customer services that have not helped in the slightest already.

[Piper123]

Noting you're not the OP so why are you commenting in an unhelpful way? Are you connected?

Members on this forum are NOT Samsung staff UNLESS they have Moderator or Community Manager next to their name and they are here to manage the community.

Hence -: this is a CUSTOMER TO CUSTOMER forum, we do not have access to orders, accounts, payments etc. Only Samsung have access to those which is why we cannot get the OP's money back.

If you have nothing helpful to say, say nothing.