How to add Channel 4 All 4 app to TV?

[Django]

why can't I access  all 4 from my samsung tv? Casting drops out all the time and it won't even record scheduled programs

[ChrisM]

Hi @Django.

What's the model code and software version of your TV? Go to Menu > Support > Contact Samsung or Home > Settings > Support > Contact Samsung.

[Django]

Hi Chris, it's a

model code UE40KU6400

software T-JZNDEUC-1168.2

[KellyM]

All looks up to date there! 

We're working with the app provider to bring All4 to our mutual customers as soon as we can, so do keep checking the Smart Hub.

Can you provide more details about the drop outs you're experiencing? What HDD are you using to record the programmes to? Can you also check the signal information of the channel you're recording, head to Settings > Support > Self Diagnosis > Signal Information. If the signal is weak, the recording may fail. 

[Django]

HI, I am using a USB powered flash SSD and have tried thumb drives. Do I need to use an externally powered HDD? Apparently it will record if the TV is turned on.

Signal strength is 53 and quality 82 for channel 4 this evening.

[grafters24]

I have been trying to log in to all4 on my tv but it wont accept my password