How do stop this notification from appearing on my tv screen?

[Billie39]

I have been to settings and cannot see where to review changes that stops it. I have a UHD TV 7 Series., Model UE55NU7670UXXU.  It's been happening for the last week. 

[ChrisM]

Hi @Billie39 

At what stage does this message pop up? Does it just appear randomly?

[Billie39]

Hi Chris, 

Yes it does. I ended up tweeting Samsung UK and they responded but couldn't resolve it, so it has been escalated to their product team.  I am waiting to hear from them. Thanks 

[SaudA]

Thanks for the update, @Billie39. Our Product specialists will be able to sort this out for you. Let us know if you need further with anything.