Help !

[Allison_01]

I don’t know what happned I unplugged the hdmi from my xbox and my Samsung tv when I went to plug it back it all it does is thisIt says no source

I have it’s in the hdmi1 plug I tried changing the source we just got this tv it was working before idk what happened someone please help 

[paul1277]

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@Allison_01 wrote:

I don’t know what happned I unplugged the hdmi from my xbox and my Samsung tv when I went to plug it back it all it does is thisIt says no source

I have it’s in the hdmi1 plug I tried changing the source we just got this tv it was working before idk what happened someone please help 

If something works ok then stops it could be faulty. I would always advise people to report any fault to your retailers, as they are responsible under consumer law. If it is within 4 weeks you can normally ask for a replacement or refund if faulty in the first 4 weeks. 

Paul

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[Wayne10]

Don't panic its not broke.

Its the learning remote sotfware not auto choosing your source.

If you press the up arrow from there, on the remote, you can edit and manually input your source.

[Allison_01]

It has add to home or edit I go to edit and then it has where I can change icon or the hdmi name but it still dosnt fis the source problems what does the blue check make and red power icon mean in the picture 

[Wayne10]

Edit > Device Icon > Edit Name > OK.

Blue tick icon means selected and red means device not powered on.

[Madhope]

Did you ever find a solution to this? Been trying to find answers for a week and am struggling

[texags]

Anyone find a solution to this? I am having the same issue as well.

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@Madhope wrote:
Did you ever find a solution to this? Been trying to find answers for a week and am struggling

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[BrandiO]

Same problem with my Samsung Smart TV. I have tried all sort of troubleshooting. Nothing worked so far. It seems to be a software issue, I believe there have been some kind of software updates on tv or laptop and the tv sees the hdmi connected device to be off, when it's clearly on. 

[BrandiO]

Hi Madhope! Did you find a solution to the problem yet?

[EyalL · Accepted solution]

I had this with the old cable, got another cable and none of the two icons (selected + power) show, and it works. The first cable I had causes these icons to show, and doesn't connect. Has to do with hdmi version I guess. Try another cable.