21-05-2019 08:59 PM in
I've noticed through all sources; aerial, hdmi or just the in built apps, the picture will "blink" for half a second after transitioning from dark to light. It doesn't do it all the time, but it's a daily problem. I've tried unplugging everything, but it still does it. Samsung claim they've never encountered anything like it. Below are some video clips of what it looks like. I've had to slow it down so the camera could pick it up.
23-05-2019 02:31 PM in
We're not able to open the links you've sent we're afraid. Let's start with some basic troubleshooting though. Could we take the model code and software version of your TV? Go to Home > Settings > Support > About This TV.
17-06-2019 03:42 PM in
Yeah, I noticed it a lot when watching Chernobyl among other things. Below is a link to a video at normal speed. The camera doesn't pick it up as well, but you can see there's something going on.
Have you spoken to Samsung about it? What TV model do you have?
17-06-2019 05:18 PM in
17-06-2019 06:23 PM in
Yeah I messaged them originally at the end of May. Since I reduced the backlight I don’t think I’ve seen it since.
Im keeping an eye on it for the next few days as they want to call me back
17-06-2019 07:55 PM in
12-07-2019 08:24 AM in
Did you get any fix?
I had Samsung ring me and reset all settings which worked for 2 days then came back. I’ve turned digital clean view to low and it works better but still notice now and again.
On the call we did a video and they couldn’t see the flicker grrr.
12-07-2019 08:36 AM in
After sending several videos to Samsung they eventually said they needed one of their technicians to see the flicker in person.
someone came over and I unplugged everything from the back of the TV (to show there was no interference) and then went through videos using the built in YouTube app. They witnessed the flicker on several occasions, but couldn’t figure out what was causing it. Samsung then contacted me to say their technicians couldn’t identify the cause of the fault and so they are giving me a refund for the TV.