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Original topic:

Firmware upgrade for 55" HU8500 Curved Smart 3D UHD 4K LED TV

(Topic created on: 02-01-2021 03:05 PM)
Sean1875
Apprentice
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TV

I have been trying to upgrade my firmware on the above TV, but the download from Samsung is version 1410, which I already have installed. I tried this via the USB stick method too. My browser is so old it is unusable. I also can't use some apps properly. Is there something else I need to do?

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4 REPLIES 4
JAMES4578
Samsung Maker ★
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TV

Hi  @Sean1875  1410 is definitely the latest firmware curently available  for this model.   Can you try and update the apps concerned https://www.techjunkie.com/update-apps-samsung-smart-tv/      Otherwise an idea is to power cycle the TV  by holding down power button for 5 seconds or alternatively disconnect from mains for 30 seconds.   However you may need to reset your router/Smart Hub and/or Factory Reset.   Some information here https://www.samsung.com/support/troubleshooting 

 

Samsung Support contact dtails here if further assistance needed https://www.samsung.com/uk/support/model/UE65HU8500LXTK/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

Sean1875
Apprentice
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TV

Hi James, thanks for the response. I have checked and all apps are the latest version. I find that the web browser has difficulty playing any video content. I have also been informed by technical support from some tv channel apps that my "platform is no longer supported".  I had tried samsung support over the weekend but no one was available to assist. I'll try again next week. Sean

Sean1875
Apprentice
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TV

I should have added that I also tried the power cycle, although I had used that trick recently for an unrelated issue.

Sean

 

JAMES4578
Samsung Maker ★
Options
TV

@Sean1875  ok thanks for that information Sean, pity if some apps no longer supported - hopefully you have some satisfaction with Support.   As far as the web   Browser goes  Flash Player is no longer supported and there is a limitation on HTML5.  More detail in this thread https://eu.community.samsung.com/t5/tv/internet-browser-cant-play-video-now 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.