Feature not available without smart remote

[Jbaker]

I had to purchase a new smart remote for my tv. It turns on my tv but that’s it. It won’t do anything else. I tried holding down the return and play button to pair it but nothing happens. When I try to go to my directv guide it says “This feature is only available with a Samsung smart remote “. 

[DannyT]

Hi there, @Jbaker.

What is the model code of your TV?

Check out this guide for help with the remote control: https://www.samsung.com/uk/support/tv-audio-video/my-tv-remote-isnt-working/

[GFrifri]

Hi

I have the same problem. I bought a replacement remote on Amazon, but it’s not fully working, only very basic features like on/off. When I try to set up a source with Smart Remote, I get an error message saying “this is only available with Samsung smart remote”

i tried resetting by pressing return and play/pause but nothing happens 

The TV is a Samsung 6 series, version 1400, model UE40MU6400

the remote is this one https://www.amazon.co.uk/gp/aw/d/B0B97ZTG36?psc=1&ref=ppx_pop_mob_b_asin_image

help would be much appreciated