04-04-2020 12:54 PM in
Hi there, have tried to download the Disney+ app in the Isle of Man this week since it launched here 2nd April, but getting error AS415 on this App, though others are fine. The Disney+ app has just been released in this jurisdiction, but can't install. Any suggestions? Thanks
Solved! Go to Solution.
05-04-2020 10:23 PM - last edited 06-04-2020 10:26 AM
I eventually managed to get it by resetting the smart hub, then when it asks you to agree to the ts&cs, press mute, vol+, channel+ and mute again and choose country to be UK. You'll have to make a note of all your passwords as you'll need to log back into Netflix etc. Hope this helps!
05-04-2020 10:36 AM in
I'm having this same problem with my Samsung smart TV in Jersey channel islands too. Have tried disconnecting and reconnecting to WiFi and soft reset and nothing works. Any help or advice would be much appreciated!
05-04-2020 05:58 PM - last edited 05-04-2020 05:58 PM
Fixed it - you have to reset the loction of the Smarthub app on the TV.. Set it to UK when the list comes up.
05-04-2020 06:23 PM in
Having the same issue in the IOM.
Contacted both Samsung & Disney live chats....
Samsung said a further update to software may be the reason. My TV says its up to date, but Samsung say there's another update available and will send a USB stick to do it manually.... not convinced....
Disney Live Chat said the Samsung App isn't yet available in the Isle of Man and to use another channel to watch; such as Sky Q, Web or phone app. They were unable to advise when that will change, annoyingly.
Disney advice sounds most plausible