Curiosity Stream app worked...but then didn't

[David359]

After a couple of weeks, Curiosity Stream stopped allowing "Play." TV is model UN55J6200AFXZA; software is up to date. Tried cold boot/delete app/reset SmartHub, download app -- still no-go. 

Was told by CS the app stopped working b/c it's an older model TV, but that seems odd as it DID work for several days. 

Any ideas? Thanks!

[SomeOldGuy]

I have a similar problem with Curiosity stream. Samsung has version 2.9.3, CS said it should be 3.9.11b and Samsung needs to update.

[David359]

Samsung Customer Service said to tag this discussion in hopes it would be seen by the TV product group and to program the latest version of CuriosityStream. Fingers crossed.

@Samsung_TV_Product_Group

@Samsung_SmartHub

@CuriosityStream_app

[hwidmer]

Same issue here. I can select a CS movie but screen turns black when play it.

TV: UE49KS7080. Looking forward to the solution.

@CuriosityStream_app

[allanhevans]

Same here Samsung Q7 Series (65) model code QA65Q7FNA

@Samsung_TV_Product_Group

@Samsung_SmartHub

@CuriosityStream_app

[allanhevans]

Note: restricting the Curiosity Stream playback to HD did seem to let me watch more things without the black screen.