Made a Cashback a couple months ago. Checked the website as had heard nothing and after logging in I see a message that they needed more info to continue my claim and I should have received an email confirming what they required. I’ve checked my spam/junk and have had nothing from on Samsung cash back claims at all. The message also said that unless they had the info within 7 days from the date of the email (that I have not received) they would cancel my claim.
i have tried calling Samsung cash back claims in the number supplied but its just an automated service with no option to talk to a human. I have also messaged them via complaints form but have had no response.
i only purchased the tv and soundbar based on the cashback deal that was offered to me. I feel quite let down by Samsung at this stage and really need to know how I can have my claim honoured or do I simply just return the goods for a full refund?
