2 weeks ago
Hello, i have a samsung QE55Q7FAMTXXC. This tv uses a one connect box, to connect all the inputs to the tv. I dont have that box, so when i turn the tv on, im stuck with the image to connect the one connect. I have seen some people enter the service menu, and activate the "hotel"/"Hospitality" mode. This mode allows you to use the tv without the one connect, basically for wifi streaming. The thing is i cannot open this menu. I have tried every combination to enter this mode, that i saw on the internet, that i know work in some other samsung models.
Here are some combinations that i have tried:
Keep TV on then press: Mute + 1 + 1 + 9 + Enter.
Power Off TV then press: Info + Settings + Mute + Power
Power Off TV then press: Mute + 1 + 1 + 9 + Power
Power Off TV then press: Mute + 1 + 8 + 2 + Power
The fouth combination does something, as when the tv turns on, when a press any button on the remote the tv crashes and then reboots.
I have also tried using an app for your phone tha emulates an samsung factory service remote. But trying to press the combination (INFO+FACTORY), does not open the service menu, it just starts flashing some colors.
Does anybody know how to open the service menu in this model?
Thanks in advance.
2 weeks ago
Hi @Members_LRYsXft There a few other options mentioned in this article https://gbatemp.net/threads/samsung-service-menu
As always be careful in the service mode not to change any settings inadvertently, some posts from Members in the forum who have had difficulties but ok if you are familiar.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
2 weeks ago
Hi, Thanks for the reply. I have tried almost every combination from the article that you mentioned. My tv only has one button, for power. I have not tried these combinations, as i am not sure what buttons to press.
3.In standby press in order: Display, P.STD, Mute, Power
4.In standby press in order:: Sleep, P.STD, Mute, Power
What is the P.STD button? I have not found the sleep button on a samsung remote also.
2 weeks ago
ok, P.STD is an acronym for Picture Standard, if you have picture Button instead on a standard Remote try that.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
2 weeks ago
I have the remote seen in the attached picture. wich buttons would i need to press? or do i need to use other remote?
2 weeks ago - last edited 2 weeks ago
Does not seem to be an applicable button .
could try this one I found on a video using Smart Remote, needs to Settings-Sound and Mute,up,Down, ok and Mute again. can see it displayed here:
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
2 weeks ago
Thanks for the video. I cant access the menu because the tv is stuck on the one connect image, but i tried that combination and it also did not work.