05-11-2018 02:58 PM
Hi all,
I have UH6400 40" smart 3d. Been into the engineers menu and activated bluetooth. It also shows what appears to be a valid address for the bluettoth module. When i do a search the tv will find bluetooth headphones by name but refuses to pair.
Tried with 3 diff types of headphones but no success. Will i have to plug something into optical audio out instead?
thanks
06-11-2018 11:05 AM - last edited 06-11-2018 04:59 PM
Hi @fardo, Do you have latest firmware? I would ensure headphones are fully charged, turn Tv on and off leaving for a few minutes, if still issues possibly reset Tv and try again. General troubleshooting here https://www.samsung.com/us/support/answer/ANS00079347/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
06-11-2018 04:36 PM
Done TV reset and all that malarkey. Last resort is to re set phones to factory settings, otherwise will have to think about buying a gizmo for the optical audio out.
06-11-2018 04:58 PM
@fardo wrote:Done TV reset and all that malarkey. Last resort is to re set phones to factory settings, otherwise will have to think about buying a gizmo for the optical audio out.
Allright, let us know how that goes-hopefully can get Bluetooth to work as best option, optical audio out alternative though.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
06-11-2018 05:01 PM
Samsung live chat chat are suggesting TV only Bluetooth 2.0 whilst headphones are 3.0 onwards and therefore not compatible. Have heard of something called a Teleme (?) plugs into optical port and comes bundled with phones. Any idea if compatible?
06-11-2018 05:34 PM
That would explain it, as far as I'm aware Teleme is a VOIP service phone/text service http://www.telemeapp.com/home.jsp Perhaps someone else can advise.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.