02-06-2020 12:13 AM
02-06-2020 10:38 AM
Morning @Nakhla ,
would you be able to provide me with your TV full model code? Keep in mind that with Samsung support being localised and this being a European forum (the English language part is supported by the Samsung UK & Ireland team, for example), we're limited in what we can do for you in terms of direct support.
Have you been in touch with Samsung in Bangladesh about this issue? You can find their contact details here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/