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BBC IPlayer terrible sound and picture

(Topic created on: 30-03-2024 10:05 PM)
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KDown2
First Poster
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Hello there. 

We have bought the UE55CU8000 tv which is great apart from the iPlayer app. The sound is appalling and the picture is awful, over saturated and jumpy - to the point of making me feel unwell watching it! We switched to watching on the same tv but through Xbox and it was fine? All other apps/streaming services are fine. What is wrong with it? 

#samsung #bbciplayer

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RahimAdoborn
Explorer
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That issue, I guess, is with the iplayer.

It is a terrible app. Tried using it yesterday, and it was flicking.
AndrewL
Moderator
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@KDown2: If the issue is only affecting iPlayer, then this does suggest that the problem lies with the app itself. If you head to Home > Press the left directional button > Media > APPS > Settings (cog symbol) > Navigate to iPlayer > Reinstall, does this help? 

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