05-01-2022 12:19 PM
I got this new TV at the end of November, set it up then went out the country for a couple of weeks. When I came back, that’s when I started using it and found after a couple of days, bright patches in the darker images in various locations.
After requesting assistance a couple of weeks ago through the tv support, I have had no response. So I’ve contacted Samsung today for warranty issue. They’ve said they’ll contact me in a couple of days to send an engineer out to repair it.
my questions are:
What causes these patches and is this really fixable at home?
I’d imagine the tv has to be opened up, surely they won’t do this in my living room???
05-01-2022 06:58 PM
05-01-2022 07:30 PM
Not thinking if it’ll be dirty, just thinking the size of it and if it has to be split open. It’ll take some space
05-01-2022 09:24 PM
13-01-2022 09:18 AM
So after a week, no one called to arrange a visit. Now according to Samsung customer support on web chat, this is normal. The 2 pictures of the screen test don’t show this up as the screen is bright, but this is what it looks like when it’s a dark image