Hi, I am writing to complain about Samsung. I bought a GBP1500 8K tv only 2 years ago and during this time the Tv has broken down 3 times, the fault is that the screen turns completely black and won’t turn back on, this seems to be a very common fault with these kind of TVs and it is obvious Samsung are not doing anything about it. The first 2 times that my tv broke down i managed to get it repaired, the 1st time was still under warranty (4 months old) and the second time the warranty had just expired (15 months old) but after insisting a lot and arguing my case they repaired the tv free of charge. I’m now on the 3 time with the same Fault and I’ve been told by Samsung they can not do anything as the warranty has expired. The repair would cost around GBP700 which I obviously won’t pay for as it is clear the tv will break down again and also GBP700 is disproportionate to the amount I paid for the tv. This situation is completely unacceptable and I urge you all not to buy any Samsung product every again!
