Bixby

[Lexsper]

Our Samsung Tv has suddenly developed a Bixby talk over on programmes which I don’t want and is annoying. I have turned off Bixby through settings and the talk assistant but it is still happening. I have asked to delete Bixby permanently but it states this will take a week. This seems ridiculous.

Is there any other way of removing Bixby or getting rid of these annoying talk overs whilst watching a tv programme.

[xSteveuk]

Hi
It's not possible to completely deactivate Bixby on a Samsung TV, but you can disable the Voice Wake-up feature to prevent the TV from listening for activation commands: 

Press the microphone button on the TV remote

Select Explore Now

Select Settings

Select Voice Wake-up

Turn it to Off

You can also avoid pressing the microphone button on the remote to prevent Bixby from appearing. 

Some Samsung TVs from 2020 and 2021 also have Alexa built-in. To check if your TV has Alexa, you can: 

Go to the home screen

Scroll right until you find the Alexa app

Follow the on-screen instructions

[AndrewL]

@Lexsper: If the problem persists after the steps offered above, then please confirm the model number of your TV, and I will look into this further for you. This can be found on the sticker on the back of the device, or in Settings > Support > About TV. 

It sounds like you have accidentally enabled Audio Descriptions therefore, in the meantime, please try pressing the Subt/AD button on the standard remote to explore your options. If you have a set top box connected to the TV, check the Audio Description options in the box settings. 

[Lexsper]

Many thanks for the reply. I am not trying to use Bixby as an application, so have disabled everything I can relating to it, including wake up.
Bixby has developed a voice over during programmes that talks over and explains what the actors are doing!

Maybe there has been a recent auto update to cause this as we have not changed any settings. Or we have accidentally pressed something on the remote control.

We can change between Bixby and Alexa 

[Lexsper]

Hi, thanks.

model is: QE55Q60CAU

[Lexsper]

The voice guide is tuned off

[Lexsper]

We have a sky box connected and cannot find any voice activated control on the remote

[AndrewL]

@Lexsper: On your Smart Remote, press and hold the Volume +/- button for 2 seconds or more to open the Accessibility Shortcuts menu. From here, scroll to 'Audio Description' and toggle this option off if it is active. 

Alternatively, head to Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Audio Description Settings > Audio Description > Off. 

[Lexsper]

Hi, I have just gone to settings etc on main Samsung remote and the audio description is turned to Off.

But on the sky Q remote I have found a setting also with audio description that states 'you'll hear additional commentary describing action in a programme.' This was somehow turned on and I have turned it off. So I will hope this has solved the problem.

thanks a million for your assistance.

paul

[Lexsper]

I will let you know for future ref.