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Difference between RU7020 and RU7100

Posted by 06-11-2019 03:19 PM in TV

Hi, Can anyone tell the differnce between these two tv's as they look identical on the site. I'm interested in buying one of them and... View Post

19-11-2019 02:23 PM

Thanks for that  The only other one I can think of is the wifi. I got the RU7020 and it only has... View Post

Samsung The Frame 55" must have a tv-signal??

Posted by 01-01-2019 04:06 PM in TV

Just bought the last version of the 55" The Frame and so far I'm quite happy with it EXCEPT it demands a TV source like an antenna cabel or... View Post

19-11-2019 11:03 AM

Under "Settings>General>Smart features" turno on "Remember the last active app" (or something lik... View Post

TV SAMSUNG 49MU6100 WITH PURPLE PATCH (mancha roxa)

Posted by 29-05-2019 04:25 PM in TV

I bought a 4k TV and it has 18 months of use! TV MODEL 49MU6100 This purple spot appeared on the screen, visible when we have white... View Post

18-11-2019 10:54 PM

Thank you Samsung for the poor quality of your product!!! View Post

Tv and soundbar offer

Posted by 16-11-2019 05:24 PM in TV

Hi guys, I've bought tv and a soundbar with the 50% off of the soundbar offer. Filled in online form about 3 weeks ago, but havent heard... View Post

18-11-2019 08:41 PM

Hi, thank you for the reply. I have finally received reply vie email almost a week later, and I... View Post

Removing legs/stand from 55" KS7000

Posted by 13-01-2019 10:27 PM in TV

Hello All, I am planing on wall mounting my TV and cannot find instructions on how to remove the legs/stand from the TV. Can anybody... View Post

18-11-2019 05:09 PM

Hi There, I'm in the same boat as you, had the TV initially on its legs on a unit but looki... View Post

TV Tuning

Posted by 16-11-2019 01:46 PM in TV

With the advent of the elderly in the UK having to pay BBC licence Fee from Mid 2020, is it possible that SAMSUNG could modify software on existing... View Post

18-11-2019 04:47 PM

Hey @crazyhorse1, thanks for the feedback! I will make sure to pass it on to the Developer te... View Post

Samsung Portal T5 SSD

Posted by 17-11-2019 12:43 PM in TV

Hello, I've put a few films on my T5 SSD but when I plug it into my TV I get the folder, 'SamsungPortalSSD.app'. I click on this then... View Post

18-11-2019 04:16 PM

Hey @yrebud! Best thing to do would be getting in touch with the External Memory Team to rece... View Post

Photo Display

Posted by 08-11-2019 11:32 AM in TV

Hi I'd like to know how to load 16 X 9 photos from a memory stick to The Frame so that they consistently can be displayed without a... View Post

18-11-2019 01:19 AM

Thanks Chris - nice to at least know someone else has the same issue, always good as a sanity che... View Post

Messed UP HDR on Netflix

Posted by 01-10-2019 09:23 PM in TV

Helo guys. Just got my UE65NU7092UXXH TV. Went on the netflix for A test. Ultra HD shows went well but then I switched to show with HDR and... View Post

18-11-2019 12:17 AM

Hi all, I've recently had a minor but strange problem with HDR in my 1 year old UE40NU7125 TV. I ... View Post

Samsung NOT replying to issues

Posted by 16-11-2019 11:29 PM in TV

Wtf is the point of this forum? Great users can help each other but pointless if Samsung tech support REFUSE to look at this forum to resolve... View Post

TV not recognized with AirPlay running iOS 13

Posted by 15-11-2019 10:24 PM in TV

I have a tv (QE55Q7FNA) running on version 1270. My problem is that the TV is no longer recognized as an airplay device on my iPhone running on iOS... View Post

Samsung UE43NU7405 reboots by itself

Posted by 15-11-2019 05:24 PM in TV

Hello, My TV reboots itself multiple times after each other. Then like 2-3 minutes nothing happens and suddenly it starts rebooting itself... View Post

15-11-2019 07:30 PM

That's fine, thanks for confirming that @Maxjek95x The next step would be contacting our Spe... View Post

UE40MU6400 Firmware 1147

Posted by 07-11-2017 12:11 PM in TV

After an initial flurry of firmware updates (luckily avoiding major problems but with some wobbles on motion handling which were pretty much... View Post

15-11-2019 02:59 PM

Hi there, The solution was that someone sent by Samsung came to my house with a different remot... View Post

Reddish marks on my Screen. Most notice with dark background

Posted by 14-11-2019 05:25 AM in TV

I just got a new tv SAMSUNG 43" 4K ULTRA HD HDR LED SMART TV (UN43MU6290).. I notice on the first day that there is a redish mark on the screen... View Post

15-11-2019 10:26 AM

Hi @TankmanDan! Let's run a picture test on the TV. To do this go to: Press the Menu button >... View Post

Hw j250 soundbar. How do i stop it automatically turning on with my tv

Posted by 12-11-2019 12:37 PM in TV

I'm pressing every button lol View Post

14-11-2019 11:32 PM

I found a button on the remote that said auto power and that seems to have sorted it View Post

Freesat

Posted by 14-11-2019 04:31 PM in TV

When switching on tv it is on Freeview how do I get the tv to automatically go to FreeSat? View Post

14-11-2019 06:41 PM

Pleased to hear that you were able to get that sorted, @dss1. Enjoy! View Post

Q6f 49 inch

Posted by 02-01-2019 04:00 PM in TV

Had the set for 2 months and have to say it is awful, took a picture of the screen and emailed it to customer support on 18th December, received a... View Post

14-11-2019 05:54 PM

Thanks for the reply the image is taken from sky q in 4 k, internet speed is well over 100meg, ... View Post

Q7FN Ambient mode not showing local weather

Posted by 05-12-2018 01:33 AM in TV

Hey folks. We've just bought a Q7FN, which we're really enjoying, but have run into an issue. Ambient mode is great, but when we go into... View Post

14-11-2019 05:26 PM

Same here. Paid $1890 for Q9FN and the TV can't update location. How they show weather data on Sa... View Post

Where do the channel logos come from?

Posted by 07-09-2017 01:47 AM in TV

Hi! It is a nice feature to have channel logos. But some of them are missing or they are wrong. Can I do something to get all the correct... View Post

14-11-2019 04:20 PM

Hi, I get the same. Some of channel logos are missing in the EPG. 55MU6200 View Post

Tv clicking

Posted by 12-11-2019 11:00 AM in TV

Hi I've woke up this morning to find my tv is clicking repeatedly it still turns on but the clicking noise keeps getting quite loud. Is it... View Post

13-11-2019 09:56 PM

Hi @Pekaboo. Can you tell me the model number of your TV? Is all of the cellophane from the f... View Post

Eurosport player on tv

Posted by 02-02-2018 12:02 PM in TV

Eurosport player app doesn't work (it is just loading for so many minutes) on my TV (UE48JU6072UXXH). Can you tell me, where the problem is? View Post

13-11-2019 04:13 PM

@Shirls wrote: I have also paid a yearly subscription for Eurosport on my tv and j... View Post

TV Order Issues

Posted by 23-10-2019 11:07 AM in TV

Hi All, I ordered a Q90R late last evening and after 6 attempts (due to technical issues on Samsung website) I was finally able to place my... View Post

13-11-2019 03:44 PM

Hi there, @MysticPuzzle. This is one you would need to get in touch with our Online Shop ... View Post

BBC1 HD Sound issues

Posted by 24-10-2019 02:44 PM in TV

Anyone having sound dropouts on BBC1 HD channel. Have been having 'stutters' since last Friday in Edinburgh. Only on this channel.... View Post

13-11-2019 02:46 PM

@EdinCraig Thanks for letting us know, at least you got a bit more of a detailed response. ... View Post

Samsung Frame skipping when watching programs through apps

Posted by 21-10-2019 09:52 PM in TV

We regularly have a problem with our samsung frame tv, across multiple catch-up/tv subscription apps (bbc iplayer, nowtv etc), where the program is... View Post

13-11-2019 01:56 PM

Hi there, Katherine. Sorry to hear about this. Are you still having issues? When Softw... View Post

How can I use Megaloop Pro with Samsung QLED TV simultaneously with other audio output

Posted by 07-11-2019 06:53 PM in TV

The MegaLoop Pro ™ Induction Loop System has mutiple switchable inputs including 3.5mm Stereo Jack, phono and SPDIF. Obviously SPDIF gives the best... View Post

13-11-2019 01:20 PM

No answer on here, so Samsung and john Lewis were unable to help. I posted on AVForums and was ad... View Post

TV switches itself on randomly between 3am and 5am

Posted by 06-03-2017 11:38 AM in TV

My KS8000 seems to randomly switch itself on between roughly 3am and 5am if the TV arieal is connected. If I unplug it, it's fine. I think... View Post

12-11-2019 07:33 PM

Thanks will give it a go in the morning, keeps asking me log in no idea about password? tonight... View Post

Blue Ray Players losing BBC Iplayer

Posted by 10-11-2019 01:29 PM in TV

I have been told by Samsung suupport that all their blue ray players will lose access to the BBC Iplayer in December! View Post

12-11-2019 04:08 PM

Hi @CaseyE , losing support in this case appears to mean Iplayer will no longer function o... View Post

Service Menu Reset Changes? Samsung UE32F5000AK

Posted by 12-11-2019 12:25 AM in TV

Hello,So I currently own a UE32F5000AK, Amazing TV, owned it for just over 5 years.I have stupidly one night started to fumble around the Service... View Post

12-11-2019 03:43 PM

Hi @itsjamielike This sounds like a job for one of our Audio-Visual specialists as ... View Post

Frame tv VESA mounting

Posted by 27-12-2018 11:58 AM in TV

I’ve just purchased a 49” Frame tv. I won’t be using the included wall mount as I have an extending Vogels bracket. It is a VESA standard an I know... View Post