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Original topic:

Audio Description

(Topic created on: 22-09-2022 05:17 PM)
Elbonrules
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TV

I have a  Smart TV UE55RU7100K model. For the last 2/3 months additional commentary is occurring on certain programs which I think is audio description. I have tried to turn this off as suggested  by accessing Settings, General, Accessibility but the option is not available on this model. Can anyone help please.

 

 

 

 

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Solution
AndrewL
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TV

@Elbonrules: On the Samsung Smart Remote, try clicking in the Volume Up/Down rocker for a few seconds to bring up the Accessibility Shortcuts menu. Alternatively, press and hold the MUTE button on the standard remote. Are you able to switch off Audio Description from here? 

If the issue persists, please can you confirm if you're watching programmes on channels that are tuned to the TV itself, or are you using an external set-top box? Are you encountering the Audio Descriptions on a particular channel and, if so, have you checked the description of the programme to see if Audio Description is part of the broadcast? 

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Solution
AndrewL
Moderator
Moderator
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TV

@Elbonrules: On the Samsung Smart Remote, try clicking in the Volume Up/Down rocker for a few seconds to bring up the Accessibility Shortcuts menu. Alternatively, press and hold the MUTE button on the standard remote. Are you able to switch off Audio Description from here? 

If the issue persists, please can you confirm if you're watching programmes on channels that are tuned to the TV itself, or are you using an external set-top box? Are you encountering the Audio Descriptions on a particular channel and, if so, have you checked the description of the programme to see if Audio Description is part of the broadcast? 

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