Hi @_milo22 , We'd like to escalate this for you. Can you send us a PM on our Sam_UK account (the one I'm posting on here) with your contact details and any other relevant information (e.g. full model code and serial number)?
Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
AntS
