Apps gets automatically downloaded - Tizen OS

[rafm5]

Certain apps, such as Twitch, Utomik, Luna are automatically downloading and reinstalling themselves even after deletion. This appears to be happening on the Model S95B, and potentially other models as well.

What's concerning is that there seems to be no user-accessible setting to disable this automatic download behaviour. This raises questions about user control and permission settings in OS - why is the system overriding user preferences to reinstall previously deleted apps?

Has anyone else experienced this issue or found a solution?

[AndrewL]

@rafm5: I'm sorry to hear that you have encountered this issue. At this stage, please head to Menu > Settings > Support > Device Care > Self Diagnosis > SW Version Information, and confirm your current software version. If any updates are available, please go head and install them, and confirm the software version following the update process.

[rafm5]

@AndrewL 

Latest firmware  - ver 1651.7 from Oct 22. 2024

[AndrewL]

@rafm5: There should be a series of letters prior to the numbers, usually beginning with 'T-'. If this isn't visible when following the steps above, please head to Settings > Support > About This TV, and check the 'Software Version' here. 

[rafm5]

Hi,

Firmware released on 22 Oct. 2024 for S95B covers only 2 models: T-PTMDEUC and T-PTMLDEUC. Minor version: 7 refers only to T-PTMDEUC and is the one I am referring to.

model string: T-PTMDEUC
major version: 1651
minor version: 7
build date: 2024-09-04
release name: SWU-OU_T-PTMDEUC-01651-2024-09-04-Release
firm code: SWU-OU_T-PTMDEUC_01651_2024-09-04
firm version: 01651.2024-09-04

Hope it helps.

[rafm5]

Reported to Samsung Escalations team. Resolved within a week!

[FN1090]

Hi, what's the fix, please?

[rafm5]

The fix was applied on their backend. I cannot comment on the details, but it worked.

[FN1090]

How did you contact the Escalations team?