Annoying icon stuck on TV UE40

[A cust - not happy]

Hi

Please HELP

Recently bought new Samsung UE40MU6400U. Since this morning, an icon appears on right side of the screen saying 4000. 

Can anyone help getting rid of the same.

Thanks

[KellyM]

Hey @A cust - not happy,

Can you provide a photo of this? Does it appear on all channels and sources? 

[Wyndstorn · Accepted solution]

Hello. I copy/paste my response to another post stating the same problem:

I experience the same in a model UE40MU6405.

I've seen that only happens when the TV is turned on by an external device through HDMI CEC.

It seems to be Samsung's TV+ channel number and I can remove it by changing to TV+ and changing the channel, for example to 4001. After this, the message changes to show momentarily the new channel, and then it dissapears.

I think that a firmware update will be needed to solve this problem.

[Jaydorff]

Same issue on my brand new Samsung - your suggestion solved the issue - upgrade required to permanently solve

[Virgo47]

I have similar issue with brand new Samsung TV UE50MU6172 (probably like UE50MU6170, just for our market) and Blu-ray player Samsung BD-E6100 (I guess from 2012). Today it suddenly started to blink with "Not available" message that I knew is blu-ray's response to not applicable command. Later it kept switching selection in DVD menu. First I disabled all my remotes (battery out), but it did not stop. Then any reasonable action on TV remote helped.

Later I even found out how to initiate this kind of loop. All I have to do with my player is use TV remote - press Home and then Back. I can stop the "Not available" blinking pressing some direction on the remote's wheel. When I disabled Blu-ray player's setting for Anynet+ HDMI-CEC it stopped doing this - so it's definitely issue here, something between the player and TV. Both devices are updated.

[SimonF1]

Its the same here, ***** stupid banner constantly on my screen. I can tell you one thing and that is i will never buy another Samsung TV, Who in that company thought this stupid banner would be good, Its going to cost them customers, its ridiculous. is shouldnt matter if i want to use ext,hdmi,pc,TV it should not be there.

[Anwar_or]

Ich habe das Problem auch kann jemand helfen bitte