Samsung The Frame Art Mode does not connect

[8lettersuk]

I can control the Frame TV (65LS03B (2022) via the SmartThings app.
The phone and the TV are on the same wifi network (both on 5Ghz)

I can use the app for Art Mode to set a Dynamic Filter and upload images but when I try using any other Art Mode function the in the app to upload photos to "My Photos" or use the "My Page" section, I get a popup error: To use this function, turn on The Frame and connect The Frame and your smartphone to the same network. 

"My Page" always shows an (i) Check network connection
"My Photos" always shows an (i) Check network connection

I've tried resetting the Frame, I've reinstalled the app, I've even created a new Samsung account just for this purpose. None of it works I always get the same error.

Why does this not work?

[MartijnK]

HI @8lettersuk, good afternoon.

Thank you for reaching out. Do you also get this message when you connect the TV and your phone to the 2.4 gHz network? What kind of phone do you use? 

Kind regards,

Martijn

[vanto]

I have the same problem. Art mode works. Everything but adding own content through app.

i have changed wifi network. Re install app. Restart the frame. Still i cant add own content. It says i need to be on the same network. Which i am. 

it used to work couple of weeks ago. 

[MartijnK]

Hi @vanto, good afternoon.

Thank you for reaching out to us! Are the TV and your phone also connected to the same Wi-Fi network? Do you also experience this when the TV and your phone are connected to a hotspot of a different phone? 

Keep us posted, please!

Kind regards,

Martijn

[vanto]

Yess both connected to same network. Also tried it on different network. Problem persists. 

[MartijnK · Accepted solution]

Hi @vanto, good afternoon.

Can you operate the TV with the SmartThings app? And did you remove and the TV in the SmartThings-app? If this doesn't resolve this, we also have an option for Remote Support: https://bit.ly/2OhhbuU

Kind regards,

Martijn

[vanto]

Still the same problem. As many do. 
why can’t Samsung do better. If you market the frame w option to add own content please put some resources in the platform as well. This is really amateur hour. 

[DaphneG]

Hi @vanto, thank you for updating us.

Did you reset both the app and the tv? This could possibly solve the problem as well. Did you try the steps above?

Greetings,

Daphne